No quibble returns policy
If you are not entirely satisfied with the products you have ordered, you may return them to us at your cost for exchange or a refund. If you intend to return items you must notify us within 14 working days of receipt of your order and the goods must be returned unused and with their original packaging.
You must ensure that the goods are packaged adequately to protect against damage. You can still return items to us which you have had for longer than 14 working days for an exchange or credit note. Again, the item must be unused and with its original packaging and you must notify us of your intention to return the item within 28 days of delivery. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
How to return items to us
Please click here to email our customer services team or call 01323 444861 if you wish to return items. You can return any items bought online to any of our showrooms. Simply take the receipt and the product you wish to return or exchange and tell the product advisor that you bought it online.
Please note that we cannot refund or exchange items without the receipt. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We cannot give any refunds on Special Order items which are built to your specification. If you find that a special delivery item is not suitable, please click here to email our customer services team or call on 01323 444861 to discuss options for part exchanging the item. For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used:
- Mattress Toppers
- Incontinence Products
- Urinals, Commodes and Bed Pans
- Personal Hygiene Products
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. Refunds Refunds will normally be processed within 5 working days of receipt of the returned item. Depending upon your credit / debit card provider, your card should be credited 3 – 5 days after the refund has been processed.